Member Spotlight: an Interview with Leslee Gaul

Member Spotlight: an Interview with Leslee Gaul
CALTRAVEL / MEMBER SPOTLIGHT / MAY 2022
An Interview with Leslee Gaul, CEO & President of Visit Oceanside
BY SHANNON BROOKS, PRINCIPAL AT FORWØRD
Several CalTravel members had the good fortune of experiencing Oceanside’s exciting evolution firsthand last February, when the spring board meeting took place at the fabulous, newly opened Mission Pacific Hotel. Our destination host, Leslee Gaul, CEO & President of Visit Oceanside, has played an instrumental role in shaping the northern San Diego County community’s development—from initiating a tourism marketing district to patiently championing two major beachfront hotel projects that recently came to fruition. A committed civic leader, skilled destination marketer, and mother of two, Gaul developed grit, resilience, and global perspective as a military spouse.

The Midwest native got her start in tourism as a marketing coordinator for the San Diego North Convention & Visitors Bureau 28 years ago. Her career path came full circle when she established and took the helm of Oceanside’s first Destination Marketing Management Organization in 2010. Read on to learn more about Gaul’s passion for our industry and her community and what’s next for O’side.

How did you get started in hospitality?
I was hired by the San Diego North Convention & Visitors Bureau as their first membership coordinator. My husband and I had only been married a short time and we had recently moved to Oceanside from Pensacola, Florida. It was a great opportunity to get the know the area and learn about our fun yet hardworking industry. I quickly learned how it can become a bit of addiction, as it has for so many of us.
 
I had a wonderful teacher and mentor in Cami Mattson, our CEO & President at the time. She was a positive influence and I credit her with teaching me how to be a leader. She taught me the importance of relationships and having a vision that is backed by setting strategic goals that you hold yourself accountable to. She also helped instill the importance of pushing myself and the organization to be the best possible with the resources available. I was fortunate to leave the organization several years later as their Director of Marketing Communications.
 
What project(s) or challenges had the biggest influence on you personally and/or professionally? 
One of the most challenging and rewarding experiences in my life was being a military spouse to a pilot in the Marine Corps. I often blame my gray hair on 25 years of military life. (Thank goodness for hair color!) It had a tremendous impact on our family. We were truly blessed to share so many unique experiences and create amazing memories and friendships with people across the country and world. It afforded us the opportunity to live in many places, including Australia. It’s such a surreal contrast, as those years were also some of the most difficult times in my life that included moments of great sadness and loss.
 
From a professional standpoint, it made me more determined than ever to have my own career and something for “me” in every place we lived. I had to reinvent myself many times—that made perseverance and the ability to adapt and meet new people an innate part of who I am today.

What accomplishments are you most proud of? 
My family is most important to me, so I have to say my two young adult boys. They’re incredibly independent and always stepped up when needed.

From a career standpoint, I’m proud of the fact that I did persevere and was able to create Oceanside’s first tourism marketing district. At the time it was created, it wasn’t a very likely thing to happen for our industry. I’m proud of the partnerships, collaborations, and trust that we built with our city leadership and community to create Oceanside’s first TMD. We’ve been able to help influence the positive changes in our community over the last 12 years.

How has destination marketing evolved throughout your career?
I think the concept of destination marketing has changed significantly over the years—for the better. Lodging stakeholders have a better understanding and perhaps more trust in the concept of marketing a destination, versus being hyper-focused on the “what’s in it for me” syndrome. Over the years, we have been able to prove the importance of our role in the community as well as our industry, albeit making it more complicated by taking on this responsibility.
 
Overall, it’s been rewarding to see this transformation take place, allowing for real economic development to occur that significantly moves the needle creating demand. It’s an exciting time to work together to create a vision and develop our destinations in a way that is more sustainable and meaningful, while also being accountable to driving revenue for our stakeholders and communities. Instead of just marketing what we have, we’re influencing what we can become.
 
Oceanside has deservedly been capturing the media’s attention lately—how do you plan to leverage this transformative time for the destination?
After all these years, it’s been nice to see and well-deserved. I’m happy for the community members that have worked decades on this transformation. But we still have much work to do and more stories to tell. Oceanside was this fresh palette that we have gotten to play a small part in helping to reimagine while honoring the O’side vibe that includes a rich cultural heritage with a genuine beach town character. This vibe is palpable in Oceanside and it’s our people and their dedicated, entrepreneurial spirit that keep it alive. They are our rock stars, and we want to continue to tell their stories of innovation and craftsmanship. We feel that we’re in a good place and very relevant to the authentic experiences today’s visitors seek. And as the saying goes, whoever tells the best story wins.
 
What story do you hope to be telling about Oceanside five years from now? 
There are still several new exciting projects and initiatives in the pipeline that reflect our brand culture and diverse heritage. In addition, we are working with the city on our tourism master plan. We hope to continue a thoughtful process in developing the destination in a sustainable and balanced way that highlights our agricultural region, enhances our arts and cultural events and venues, and continues to reimagine existing spaces with new product experiences.
 
I hope that we will be telling these new compelling stories about the innovations, new experiences, and new rock stars that have been welcomed into the community. And hopefully some of those O’side O’riginals will become an inspiration, and perhaps mentors, teaching the importance of embracing Oceanside through our unique lens, adding to the story.
 
What advice would you give to young professionals and aspiring entrepreneurs just getting started on their path in travel and tourism?
I think one of the most important things is to be a lifelong learner. Don’t be afraid to make mistakes or put yourself out there, as that can lead to some of the biggest learning opportunities and greatest experiences. It’s also important to find a mentor or someone that you identify with and admire and be willing to learn from them.
 
Tell us something about yourself that might surprise people…
I grew up on a farm in the Midwest. I had an amazing childhood with loving parents. However, farm life isn’t easy, and we worked hard. In fact, I learned to drive a tractor in third grade while my dad and brother stacked hay on the wagon behind it. My dad always said I could do anything that I put mind to!
 
I also credit my parents for my love of travel and meeting new people. We always managed to take vacations or at least weekend drives. It just had to be museums, national parks, or something historical and/or educational. I truly appreciate that now and what they gave us.

Where are you excited to vacation/explore this summer?
We love to travel and experience new things. They tend to be soft adventures, national and state parks as well as historical places. We did Savannah and Charleston last fall, so we don’t have major plans this summer. We’ll do some relaxing weekend getaways and then we plan to go back to Yellowstone in September with extended family.
Have a suggestion for a future Member Spotlight? Submit it to bnewton@caltravel.org
By Shannon Brooks, Principal at FORWØRD

 
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